Delivering to you correctly - The information you give us is necessary to enable us to fulfil your order, make sure it is delivered correctly and to maintain your account. To enable effective Customer Service: We ask for your contact details, such as your email address and telephone number, to enable us to answer any questions you have about using our website and to notify you about the status of your order.
To enable effective Customer Service - we ask for your contact details, such as your email address and telephone number, to enable us to answer any questions you have about using our website and to notify you about the status of your order.
Newsletter - we want to keep you up to date on our latest products, promotional offers and events. If you have signed up to our newsletter, we can inform you about these and other services and events we offer by email. Alternatively just drop us an email at
You will not be sent any unsolicited material unless you indicate that you want to receive details about products, offers and events when you register. We do not provide your personal details to other companies or individuals for their marketing purposes.
Fraud Protection Program
As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process any order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Customer Service department may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any account or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.
ACKNOWLEDGEMENT, ACCEPTANCE AND INSPECTION OF YOUR ORDER
We will notify you by email as soon as possible to acknowledge receipt of your order. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time. Please inspect our products upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us within 48 hours of receipt that there is a problem. You can cancel the order in accordance with your cancellation rights and/or you return the goods in accordance with our returns policy. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date.
Your statutory rights are not affected.
Payment can be made by any of the following methods: Visa, MasterCard, American Express, EFT (South Africa) and PayPal.
UK - Payment will be debited and cleared from your account at the point at which your order is acknowledged. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Philosophia Botanica, we will not be liable for any delay or non-delivery of merchandise. Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us. Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.
SOUTH AFRICA (EFT) - All transactions will be processed in South African rand. The provider accepts payment only through EFT into their account or over the counter cash deposit into their account. Please note that in case of over the counter cash deposit, an extra charge will be levied to the total bill which will be notified to you while presenting the invoice for payment. Bank account details are provided via the EFT option within the website once an item is added. Orders will only be dispatched once payments are received. In order to identify payments, please mention the invoice number in the reference field and send the proof of payment as an attachment to . We reserve the right to cancel any order if the payment for the order is not made within 48 hours for that order and bank details to the user. 2 consecutive unpaid orders from a user will result in removal of the profile from the website.
We hope that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within 7 days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.
Should you wish to cancel your order and return any goods, please notify us within 7 working days beginning with the day following the day of delivery to you, by emailing
Please provide full details of the customer order number and the goods which are being returned. On receipt of the returned goods we will give you a refund of the amount paid for the goods. This could take up to 30 days although it will be actioned immediately. We do not refund the original delivery charge unless the goods are faulty or have been incorrectly supplied.
Please note that postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. To improve our service, please let us know the reason for returning any goods.
Return the parcel by RECORDED DELIVERY to the address that will be provided to you by our Customer Service Team. We cannot be held responsible for returned goods that do not reach our Returns Department.
Under the distance selling regulations you have the legal right to cancel your order within 7 working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. For further details of how to return merchandise please see our Returns Section. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us. You can submit your cancellation notice by email to our Customer Services Department at Your statutory rights are not affected.
LEGALLY BINDING CONTRACT
Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.
OWNERSHIP OF RIGHTS
All rights, including copyright, Website design, text, graphics, logos, button icons, images, videos, the selection and arrangement thereof and all software is Copyright (c) 2014 Philosophia Botanica, and protected by International copyright laws. ALL RIGHTS RESERVED. All rights are owned by or licensed to Philosophia Botanica. Any use of this website or its contents, including copying or storing it in whole or part, other than for your own personal use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose. All material and information presented is intended to be used for educational or informational purposes only. The statements made about products have not been evaluated by the EU Food and Drug Administration and the results reported, if any, may not necessarily occur in all individuals. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. Please consult with your own physician or health care practitioner regarding the suggestions and recommendations made.
Philosophia Botanica does not accept any responsibility whatsoever for any celebrity/media endorsements in the press/articles/blog displayed on this website. All articles/comments/reviews have been reproduced here as they were originally written by the original publisher.
EXCLUSIONS OF LIABILITY
Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury of any kind caused by the negligence of Philosophia Botanica Skin Care or any of its employees or agents. These disclaimers and exclusions shall be governed by European law. If any provisions of these disclaimers and exclusions are deemed to be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
The trademarks, logos and service marks (intellectual property) displayed on our website are the registered and unregistered marks of Philosophia Botanica Skin Care, our affiliates, our licensers and/or our suppliers in the UK, SA and elsewhere and are protected by international trademark laws. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property or that of our suppliers without our or their prior written consent.